Introduction

H10CW Franchise, LLC (“Hang 10”) respects your privacy and is committed to protecting your personal information. This Privacy Policy describes our policies and practices regarding collection, use, and disclosure of personal information collected in person at our car wash locations, through our website at www.hang10carwash.com (the “Website”), and through our mobile app (the “App”).

Information Collection

Personal information we collect includes the following when you voluntarily provide it to us directly or through our franchisees:

• First and last name;
• Email address;
• Address;
• Phone number;
• Password;
• Payment card information (collected directly by a third party payment service provider);
• Information about your vehicle (such as year, make and model, license plate number),
• If you express interest in job opportunities, we also may collect additional information such as your date of birth, work authorization, job interests, and educational background, and
• Any other information you share with us through our Contact Us page.

We also collect other information automatically about your visit to our Website or use of our App. For example, when you use the Website, we may capture your browser type and settings, device information, and IP address (which is often considered personal information) in order to monitor the number of people that visit our Website and compile aggregated statistics to improve our Website. See discussion of our use of cookies in the section below.

Cookies & Tracking Technologies

Our Website uses cookies. Cookies are small pieces of information that are stored by your browser on your computer’s hard drive. While most browsers are set to accept cookies by default, you can set yours to refuse cookies or alert you before accepting them. Our Website uses necessary cookies which help the website run, functional cookies which help maintain your preferences over time and remember you when you return to the Website, and analytics cookies which help us understand how visitors use the Website. We do not use targeting or marketing cookies.

Our Website uses third parties to assist us in analyzing data regarding visitors of our Website. For example, we use Google Analytics to collect information such as the number of visitors to a site, the webpage that referred visitors to a site, and the pages visitors view within a site. You can opt-out of Google Analytics by downloading Google’s Opt-Out Browser Add-on.

Some internet browsers have “Do Not Track” or “DNT” features which, when turned on, send a signal to a website that the individual visiting the website does not wish to be tracked. Such browser features and industry standards are not uniform, so our Website does not respond to DNT signals, but you can set your browser settings to restrict the placement of cookies as described above.

Information Use

Hang10 may use the information we collect, including personal information, for the following purposes:

• To provide our products and services;
• To communicate with you regarding products and services you may purchase or have purchased;
• To communicate with you regarding inquiries received through the Website or otherwise;
• To send promotional and marketing information;
• To administer and improve our Website and App;
• To administer and improve our customer service;
• To maintain your account with us;
• To manage your participation in our rewards program;
• To conduct market research;
• To generate statistics and de-identified data;
• To personalize content;
• To comply with applicable legal requirements;
• To monitor for fraud; and
• For any other purpose with your consent.

Information Disclosure or Sale

Hang10 does not sell the personal information we collect.

Hang10 may disclose your personal information to our trusted service providers so that they can help us provide our services, such as our web developer and customer relationship management service provider. Hang10 also may disclose your personal information to our franchisees.

We may also disclose personal information in the event of a merger, sale, acquisition, or other corporate transaction, or as required by law or law enforcement.

Data Security

We use reasonable administrative, technical, and physical safeguards designed to ensure that the personal information we collect is protected from accidental or intentional manipulation, loss, destruction, or access by unauthorized persons.

Access, Correction, and Deletion Rights

If you would like to request to access, correction, or delete, the personal information you have provided to us, please contact us at the information listed below. Please note that depending on the nature of your request, we may need to ask for additional information to verify your identity. If you have created an account with us, you may log in to your account to view your information and make corrections as needed. If you are unable to update information by logging into your account please contact us using the contact information below. In addition, you may opt-out of receiving marketing emails from Hang10 by utilizing the opt-out mechanism provided in the email.

Third Party Links

For practical reasons and for your information, our Website may contain links to other websites, such as links to our profile pages on social media sites. Hang10 exercises no control over such other websites and is not responsible for the content thereon. This Privacy Policy does not apply to third party websites, and we recommend that you review the online privacy policy of any website you visit to determine how the operator handles personal information collected through its website.

Children’s Privacy

Hang10 may revise this Privacy Policy from time to time. When we make changes to this policy, we will post the updated version on our Website and indicate the date the policy was last updated. We encourage you to review this page periodically to check for any updates. Your continued use of our Website indicates your consent to the terms of our Privacy Policy at the time of use.

Contact Information

If you have questions regarding this Privacy Policy or wish to exercise your privacy rights, please contact us at: